Administration
Julia, our Matron and Pat her deputy, will always try helping residents in dealing with any necessary correspondence. We like to think we are a “well organised office” – although sometimes it may not appear so!
Banking
The Office will try to help any resident with their banking requests. We can also cash cheques made payable to Aronel Cottage Care Home Ltd, up to a limit of £40.00.
Mail is delivered to the office, where it is sorted and then taken round to residents’ rooms. If residents are unable to open their own mail we will forward on to relatives.
(Stamps and stationery are always available for sale.)
The office email address can be used for sending and receiving residents’ mail. But we do not always open our email inbox everyday. So please phone with urgent messages and post personal correspondence.
Valuables / Inventory
Valuables – Lockable steel cabinets are fitted in all the bedrooms and the doors with Yale style locks, except rooms 4, 9, 12 & 26, keys are issued as appropriate. Aronel Cottage recommends that residents do not keep more than £20.00 cash and that jewellery is kept in the office safe or lodged with a relative. The homes insurance does not cover residents belongings except for “total loss” i.e. fire & flood. “It is the responsibility of the service user to arrange any additional personal insurance to cover items of significant value”.
Inventory – It is the homes policy not to take an inventory of resident’s belongings, to protect their privacy.
Should you require further explanation, please ask Matron or Mr Hitchcock
Shopping
The home has its own version of a “hospital trolley shop”. Free toiletries are provided from standard stock. We can also arrange for items not kept in our shop to be purchased on resident’s behalf, via our account at Superdrug, which will be delivered usually on the same day. (The invoice arrives with the delivery, we forward it onto the named advocate who is responsible for settling the account.)
Telephone
A digital mobile telephone, which gives good reception in most of the building and gardens, is available for residents’ use free of charge for local off peak calls. (For all other calls
British Telecom’s Advice of Deduction and Charge (ADC) system is used). Most rooms have telephone points, Residents can have their own personal lines fitted by British Telecom in typically 10 to 14 days (BT will invoice the resident’s advocate directly). Alternatively, staff will be happy to take important messages for you and help with outgoing calls.
