Care Quality Commission - Aronel Cottage in Bognor Regis

Click here to download the Care Quality Commission standards

Complaints

Aronel Cottage operates a “Whistle Blowing Policy”.

For any immediate feedback please speak to the Duty Nurse.

Written complaints should be addressed to Mr Hitchcock, the home’s Registered Manager.
It is our policy to act upon complaints immediately and give a formal response within 28 days.

In the event that a complaint or request cannot be satisfactorily dealt with in this manner, it may be referred to:

Parliamentary Ombudsman
Millbank Towers
Millbank
London
SW1P 4QP

or ultimately to:

Care Quality Commission
South East Region
City Gate
Gallowgate
Newcastle upon Tyne, NE1 4PA

We believe Aronel Cottage operates a competitive nursing home fee structure, reviewed annually in April to reflect wage RPI, or upon a request by family to change room to either Council, Standard, Enhanced or Premier.

Suggestions and Comments

It is always helpful for us to know what you think about the home. Residents and families should feel free to speak to any of the staff. There is also a suggestions box in the foyer.

You can also contact us here

To all the staff. Thank you all very much for the care you provided. We are all very appreciative of this and for the kindness you have shown us as a family.

To all the staff, I’d like to thank staff who showed genuine friendship and care. Thank you for the support and care given.

To the management and staff, I would like to thank you for the excellent care of my brother during his time at Aronel Care Home. He only had good things to say about being there.

Dear Care Team and friends. Thank you for always making us so welcome whenever we visited.

Dear Julian, and all staff at Aronel Cottage,

Just two little words but they say it all. Thank you so much for such a lovely wonderful afternoon and all the lovely food at the BBQ. I think we all had a great lime and lovely to see so many in the garden.

To all the staff at Aronel Cottage,

YOU ARE VERY KIND!

You have made a wonderful, lasting impression.

To Julian and all the team, Just a little note to say thank you to everybody for all the kindness, care and consideration shown.

Dear Julian, Robert and all the staff at Aronel Cottage,

It was lovely to see how relaxed your was when we visited, and how tidy and well kept the rooms were. The food was very thoughtfully prepared and well presented. Thank you to Graeme and all those who helped in the kitchen. Special thanks to those who were so caring and supportive. Thank you all again, you are doing a great job.

To all Staff at Aronel Cottage,

Thank you very much. He just wanted you to know how much we value and appreciate the love and expert care you provided. A welcoming home and you should all be very proud of.

Thank you all for the care and attention that was given. You couldn’t have done more.

To all the staff at Aronel Cottage Care Home,

I would just like to say thank you for all your hard work and everything you’ve done for my Nan (Daphne Gash) while she was in your nursing home.

You all made me feel welcome when I came in and it was nice to see her happy while you were taking care of her.

Once again many thanks for looking after my Nan.

To you all,

Thank you so much for all the care you gave Dad during his short time there.

To Julian, Lorraine and all the A.C team,

Just a tiny card but it brings a BIG thank you to everyone at Aronel Cottage for making Christmas so warm and special for us all. The decorations, our delicious dinner, served at lovely tables and your kind gifts to us all are so much appreciated.

Thank you for a lovely “Family” day.

To all the girls and guys are Aronal Cottage & the chefs,

Thank you all so much for everything. It means a lot to me how kind and welcoming you have all been towards me and showing me the routine as I’d never done this job before. I have loved my time at the cottage and sad to be leaving. This is just a little message to let you know how much I appreciate all you have done.

I will miss you all, I will keep in touch and visit when I can.

Dear Julian and all the care team at Aronel Cottage!

A big thank you for all the care you gave to my wonderful mum Pamela while she was there.

I just wanted to thank you and your team for the care given to Mum for the short time that she was with you. From the time I walked in the door (without an appointment) I felt that this was where I wanted Mum to stay, and luckily a room was available for her. Everyone that she and I came into contact with showed great care, and nothing was too much trouble. Special thanks go to Robert, Katy and Jo, not forgetting Lori of course and Graeme, however all the carers showed great compassion and kindness.

I would highly recommend anyone to Aronel Cottage, for both residential and/or nursing care.

To all the staff, thank you for your excellent care and kindness, without the exceptional staff it would have been an even more difficult journey. R couldn’t have wished for more and for that we are so grateful to you all.

Dear Robert and all the staff, a massive thank you goes out to all those of you who worked so hard to take care of mum during her four year stay with you. In healthier times for keeping her weight up, against the odds!
She was mostly content and cheerful and loved to chat to anyone that had the time! And, of course, for the last four months, keeping her comfortable through her determination to stay with us. Lastly, thank you to all the staff who gave us the support we needed, at often difficult times.

Firstly I would like to thank you and your stafffor the care and attention you gave to my mother in the last six months. She was released from hospital on end of life care and was extremely frail. I am grateful to you all for looking after her and I am relieved that she has to suffer no more.

Dear Julian, thank you and your staff for all the care and kindness that you have given my aunt during her timewith you and especially in the last weeks of her life.

May i take this opportunity to say how much the family have appreciated the compassionate way in which mum has been so well looked after over the past few months as her health has deteriorated significantly.
Whenever she has had visits by family members, which fortunately have been frequent, the carers and all membersof staff have been so helpful with Robert always available to answer any questions and update us on mums condition.
When mum passed away Basil and your carers on duty at the time were so professional and understanding in dealing with my brother, cousin and myself, with nothing being too much trouble at such a difficult time.
If in the future any of the family are asked to recommend a nursing home locally, then without hesitation it would be Aronel cottage.

To all the staff who helped look after mum so well during her time with you at Aronel cottage.
My brother and I appreciated you patience and kindness towards mum, particularly as she became increasingly frail and forgetful over the last few weeks of her very long life – just short of her 101st birthday!
Despite the challenges, mum at all times still managed to find humour in situations, and was always so positive about the care she was receiving – simple things like a kind word and a smile made all the difference to her well-being.
A special mention to those of you who were around during her last few hours – your kindness and understanding towards us all was most welcome. Keep up the good work – you are all amazing!

To Julian, nursing staff and all the carers. Thank you for the lovely flowers. Most of all the care, kindness and understanding of his needs.

To all the staff at Aronel cottage, heartfelt thanks for the care, patience and kindness shown to my dad. Dad’s last few days were particularly difficult for us all but you treated him with dignity, respect and love to the end.
It was a great comfort to me and the family to know that dad was in such good hands. I shall miss my visits to Aronel cottage and seeing you all. I always received a cheery welcome no matter how busy you were.
Again thank you all, i’m so very grateful, very best wishes.

To Robert and all the staff at Aronel, thank you so much for the care and comassion you showed to my dear asuntie in her last days. You were all so kind, bless you.

Adam and I would like to thank you all for the care you gave J, life had not been kind to him and being a very independent person he found the last few years hard to come to terms with, which at times made him difficult, but in his heart we know he appreciated everything that was done for him. We would also like to thank you for all the teas and coffees made for J’s visitors.

Thank you for sending the lovely flowers to the service for mum.
She would have been very touched to know that she was so popular!
I know that mum was very well cared for all the time she was with you.

My cousin Rosie, said yesterday that Jo had comforted mum on the last day and I thank you Jo for your care.

Thank you Katie and Robert for taking time to speak to my brother and I on Wednesday last week. Thank you Katie, for suggesting the flowers.

With all good wishes to all of you at Aronel Cottage

We wanted to thank you all for the love and care you showed him. We were always so impressed with the cleanliness of the home and how you made him feel so special and comfortable, we have nothing but praise for you

To you all, thank you so much for all the care you gave Dad during his short time there

I would just like to say thank you for all your hardwork and everything you did for my Nan while she was in your nursing home. You all made me feel welcome when I came in and it was nice to see her happy while you were taking care of her. Once again many thanks for looking after my Nan

Dear Julian and all the care team at Aronel Cottage! A BIG thank you for all the care you gave to my wonderful Mum while she was there

I would like to thank you for providing my mother with a room in your nursing home. The accommodation was first class and the care from the staff was excellent. I could not have wished for a better home for my mother.

I would like to take this opportunity of thanking you and all of your staff for the kindness and understanding given to my mother during her brief stay at Aronel Cottage Nursing Home. I know that she was sometimes noisy and not always co-operative when your staff attended to her needs.

I arranged with Robert for my brother and I to clear all of my mother’s personal effects from her room with the exception of the portable TV and DVD’s. These items have been left behind, by way of a donation, for the benefit of one of your residents who does not currently have a TV in their room.

Many thanks for providing the comfort and medical care to my mother for the short period she was residing at Aronel Cottage Nusing Home

I would like to say a great big thank you for all the care and support you gave me throughout my pregnancy.

I’ve enjoyed working with you and wish you all the best.

We would like to thank you for being a kind friend to our Dad.

Thank you Judith for all your care of our brother.

As a family we felt so welcome from the moment we walked through the door. Your warmth and shining smile wrapped around our family and we knew that this was the place where our brother should be.

So it transpired, along with the chef’s cooking; Robert’s excellent nursing and your houskeeping skills, you all gave us two and a half extra years with our brother.

We all love you to bits for being you.

Thank you so much for all the kind loving care that you gave to our mum.

Words are never enough to express all our gratitude, all your care was second to none. We would like to thank each and every one of you. Thank you to all the nurses, care assistants, kitchen staff, cooks, laundry lady and housekeeper. Nothing was ever too much trouble.

We would just like to thank you all for looking after Dad

Thank you very much for arranging the move Mum into her new room, without stress or strain. She seems very happy with the arrangement and has no issues with anything. I appreciate that it was hard work for all concerned and feel as though you made the transition smooth and easy for her.

Secondly, I’d like to say on behalf of Robbie and myself how relieved and grateful we were to find you at Aronel Cottage when we came looking for a safe and secure environment for our Mum, You’ve helped her so much and made her feel welcome and comfortable in a setting that we were struggling to come to terms with.

Thank you from us all.

Thank you so much for forwarding the photos of Mum at the summer party – much appreciated. You can see everyone enjoyed the day in the garden and sun. We found it really lifted Mums mood, and it would be a chance for different groups to mix and get to know one another, as well as getting Vitamin D and fresh air.

I also wanted to say a huge thank you to you, and the Office staff Judith and all the Housekeeping ladies – who keep the Cottage homely, spotlessly clean and tidy (and smelling fresh), Graham and Kerry for all the lovely fresh meals, kindness and chats – Mum loved her food to the last lunch! Robert and the Nurses and Carers for their constant care, kindness, thoughtful touches, and sense of humour.

Everyone does a wonderful job, and it was a HUGE comfort to Dad and I to know Mum was in such good, caring hands, and to be welcomed when we visited. Please pass this on to your staff and also let them know that all Mum’s visitors said what a lovely, happy Home Aronel is.

Just wanted to say thank you for looking after my lovely Dad. You all made a difficult time for us all more bearable, making us feel welcomed at all times

A big thank you to all that staff who card for my Father during his short stay ar Aronel Cottage. I am grateful too for the support I was offered, particularly when I was at home in Suffolk. Thank you once again

A very big THANK YOU to everyone at Aronel Cottage for their loving care and kindness given to Audrey during her stay with you.

Thank you also for the lovely floral tribute. Best wishes to all

Thank you to all the lovely staff at Aronel Cottage for beingh so kind and caring for me so well during my stay with you. I really appreciated all your help and support

To everyone, Tony has been with you 1 year. Many thanks for all the kindness and care shown to my brother over the last year, you have brought him back to health

To Julian and all the staff, thank you very much for all the care, courtesy and consideration you showed Audrey whilst she was in your care. It was where she wanted to end her days and I am so glad she was with you

I want to thank you again for looking after my Aunt with such care and attention in her last years, spent at Aronel Cottage and for the kidness and patience that was given to her by your excellent care staff. She was happy with you all and in her more lucid moments she would say so

I just wanted to say thank you to you both for your quizzes and garden club. Mum enjoyed them both very much and used to get very cross if for any reason she missed them.

It really helped to keep her mind active and stimulated when her body was less capable.

Please know what you do is so worthwhile and all families of residence should be as grateful to you as Mum’s family are. Although we are so sad now and think of her all the time. I shall think of the flowers she planted with you recently and know she will be smiling when they bloom in the Spring.

Thank you so much again”

We would like to take this opportunity to thank you for the wonderful care you gave our Mother whilst she lived at Aronel Cottage Nursing Home. It is so nice that we can remember her being very comfortable in your well run home.

She was so well looked after in her third year of being with you and your staff; warm, clean, beautifully dressed, excellent food, excellent housekeeping and laundry service, constant attention etc, and we were treated with the upmost respect on every visit by all staff.

Your staff were always kind to her and careful to enable her to retain her dignity.

We would have no hesitation recommending your nursing home to anyone.

Thank you Julian and staff for looking after our Dad.

He could not have had better care and kindness

Mum & I are glad we chose Aronel Cottage for his final days and he had a lovely room.

A big thanks for the kindness you showed whenever we visited, always very helpful. The housekeeping at Aronel Cottage was superb, so spotlessly clean and organised to perfection.

You do an excellent job there without any fuss, well done.

We would like to express our appreciation for the wonderful way in which you all looked after Mum and Dad over the last two years. We have never been less than impressed with the kind and friendly manner in which all care was given and we are sure that Mum and Dad felt safe and happy with you

Many, many thanks for all you did for my Mother. You are a credit to your profession

Thanks for everything you did for our brother whilst he was in your care.

We were very pleased with the way you looked after and cared for him.

Thank you also for the way that you always made the family feel most welcome. Jack may not have been the easiest of residents and he may not have shown his appreciation, but I am sure he was very grateful for all the kindness shown by you all.

I wanted to thank you for the way you looked after Mum in the short time that she was with you.

She was treated with such care and affection, we couldn’t have found a nicer place for her to spend her last months.

I also want to thank Louise for making Mum smile and for all the help (and cuddles) that she had given myself and Jenna when she saw that we needed it.

Thank you very much

Thank you for all the kindness and care you have given to my Mother over the last two years.

She was very happy with you and often told us how wonderful you all were

Just to thank you all most sincerely for looking after our Mother with such kindness and compassion. It made a great deal of comfort to us to know she was in the hands of carers who really cared.

It is clear to us that there is a culture of genuine warmth at this nursing home, where everyone is treated with great dignity and affection. That culture is very special, you are all wonderful people, providing a wonderful service.

She could not have been in a finer, more caring environment.

We will always remember you all and your great kindness

My family and I would like to thank you for all the love and care that you gave to Bert whilst he was with you.

It is difficult to express how grateful we are

Just to say thank you to the staff for the kindness and consideration that everyone gave to Malcolm during his sadly short stay with you. Also for all the help you gave to me and to our family.

It was very much appreciated

We were very touched to receive the lovely floral tribute from you all at the funeral of our Mother, on Friday.

We’d also like to take this opportunity to thank all at Aronel Cottage for the kindness and care shown to our Mother during her short time with you. Everyone who visited said how nice Mums appearance was and that must be put down to the hard work of Judith and her team in your housekeeping department, who keep the residents’ clothes and rooms so clean and fresh.

Everyone at Aronel Cottage works hard for the residents’ well-being and we consider ourselves very fortunate to have found such a wonderful home for our Mother at the end of her life.

Our sincere good wishes to you all

Thank you for the lovely flowers and the care you gave Mum in her very short time with you

Thank you so much for looking after our Dad, you made his last week’s so special and also looked after us all so well

We would like to say a big thank you for the care you have given to Jean in the final years of her life. We appreciated it very much. Mum herself, if she had been able, would have said thank you many times over

We wish to thank you very much for the lovely flowers you and your staff sent on the occasion of the funeral, it was a lovely thoughtful and very much appreciated by all the family.

I wanted to thank you for the way you looked after Mum, in the short time that she was with you.

She was treated with such care and affection we couldn’t have found a nicer place for her to spend her lost months.

Norman and Dawn would like to thank all the staff for all that they did for Rene in her short stay at Aronel Cottage. She was well looked after and everyone was so friendly to her and all her visitors.”

Thank you so much for the wonderful care and kindness you gave our Mother, Julia and our family while she was in your care. We are very pleased we chose Aronel Cottage for her final weeks.

We found it to be a home away from home which provided our Mum with a peaceful environment with very supportive staff

Once again sincere thanks for the care Mum received at Aronel Cottage

To all of the staff at Aronel Cottage, we can’t thank you enough for your loving care of our Mother

Thank you for taking such good care of Elsie. Your kindness and thoughtfulness were very much appreciated. With special thanks for all your hard work. With heartfelt gratitude

Thank you for your warmth and kindness towards me, and of course your wonderfully kind and disciplined care for my Mother-in-law in her last months. I will remember you forever

Thank you so much for looking after my Mother in her last months. If only we had got her to you earlier, I truly believe you would have got her almost back on her feet.

Please accept this little gesture as a token of my appreciation: I cannot praise you enough.