Care Quality Commission

Our recent report Aronel Cottage was rated as an excellent home one less 5% of the homes registered in the county

Clink here for our recent Inspection Report

Complaints

Aronel Cottage operates a “Whistle Blowing Policy”.

Any request or complaint should be made to the Matron Julia Mason, Deputy Matron Pat Simmonds, Duty Nurse or the Manager Julian Hitchcock. It’s our policy to act upon complaints immediately and give a formal response within 28 days.

In the event that a complaint or request cannot be satisfactorily dealt with in this manner,
it may be referred to:

Care Quality Commission
South East Region
City Gate
Gallowgate
Newcastle upon Tyne, NE1 4PA

or ultimately to:

Parliamentary Ombudsman
Millbank Towers
Millbank
London
SW1P 4QP