Care Quality Commission
Providing care that meets CQC standards Registered and Regulated
Here’s a little bit about us at Aronel Cottage. We are a family owned and run Home, with Registered Nurses on duty 24-hours a day. We try our best to have a cheerful, homely atmosphere. Established in 1975, Aronel Cottage was the first care home in Bognor Regis. It is our aim “to be recognised as the best family-run nursing home in Bognor Regis”.
Formerly a small, private school, the building has been extensively modernised and upgraded and the current registration is 38. The home has pleasant, south facing, well maintained gardens, situated in a quiet cul-de-sac, close to the town centre, Hotham Park and public transport. (See map at back of brochure)
Complaints
Aronel Cottage operates a “Whistle Blowing Policy”.
For any immediate feedback please speak to the Duty Nurse.
Written complaints should be addressed to Mr Hitchcock, the home’s Registered Manager.
It is our policy to act upon complaints immediately and give a formal response within 28 days.
In the event that a complaint or request cannot be satisfactorily dealt with in this manner, it may be referred to:
Parliamentary Ombudsman
Millbank Towers
Millbank
London
SW1P 4QP
or ultimately to:
Care Quality Commission
South East Region
City Gate
Gallowgate
Newcastle upon Tyne, NE1 4PA
We believe Aronel Cottage operates a competitive nursing home fee structure, reviewed annually in April to reflect wage RPI, or upon a request by family to change room to either Council, Standard, Enhanced or Premier.
Suggestions & Comments
It is always helpful for us to know what you think about the home. Residents and families should feel free to speak to any of the staff.
You can also contact us here
