Aronel Cottage operates a “Whistle Blowing Policy”.
Any immediate feedback please speak to the Duty Nurse.
Written complaints should be addressed to Mr. Hitchcock, the home’s Registered Manager.
It is our policy to act upon complaints immediately and give a formal response within 28 days.
In the event that a complaint or request cannot be satisfactorily dealt with in this manner, it may be referred to:
or ultimately to:
Care Quality Commission
South East Region
Newcastle upon Tyne, NE1 4PA
We believe Aronel Cottage operates a competitive nursing home fee structure, reviewed annually in April to reflect wage RPI, or upon a request by family to change room to either Council, Standard, Enhanced or Premier.
Suggestions and Comments
It is always helpful for us to know what you think about the home. Residents and families should feel free to speak to any of the staff. There is also a suggestions box in the foyer.