Julian Hitchcock RN, OND
The Home's Registered Manager/ Managing Director
Lorraine Hitchcock NAMCW Director CQC's Responsible Person
Graeme - Head Chef
Amanda Liles - Housekeeper
Robert Vas - Lead Nurse
Office Phone: Due to the overwhelming number of nuisance/ sales calls, we have reluctantly out-sourced the initial answering of the telephone to a reception service. Be assured, genuine callers are patched through, if the line is engaged the home is forwarded an e-mail ‘missed call’ but sometimes rather than leave messages it might be appropriate to call back.
Resident's Calls: A digital mobile telephone, which gives good reception in most of the building and gardens, is available for residents’ use free of charge for local off peak calls. (For all international calls British Telecom’s Advice of Deduction and Charge (ADC) system is used).
Private Room Phones: All rooms have telephone points, Residents can have their own personal lines fitted typically 10 to 14 days (utility services will invoice the resident’s NOK directly).
Staff are happy to take messages and help with outgoing calls.
Mail is delivered to the office, where it is sorted and then taken round to residents’ rooms.
If residents are unable to comprehend their own mail we will forward on to relatives.
Occasionally stamps and stationery can be provided courtasy of the home.
The office email address can be used for sending and receiving residents’ mail. But we do not always open our email in-box everyday. Please phone through urgent messages and post birthday cards etc.